Transform Customer and
Employee Engagement with
Agentic AI-Powered Chatbots
At Wai Technologies, we develop intelligent, multi-channel chatbots and AI agents that go far beyond traditional FAQ bots. Built using Microsoft Bot Framework, Azure OpenAI, Agentic AI, and LLMs, our solutions are designed to automate customer support, enterprise workflows, onboarding, knowledge retrieval, and administrative processes.
Whether you’re streamlining patient support in healthcare or automating ticketing in IT helpdesks, our bots deliver intelligent, personalized conversations, available 24/7, at scale.
Why Basic Bots Are No Longer Enough
We solve this with intelligent, task-based multi-agent systems powered by LLMs and Agentic AI.
Traditional chatbots are rule-based and struggle with complex interactions
Support teams are overwhelmed with repetitive queries
Customers expect real-time, personalized responses on any device
Manual workflows reduce internal efficiency and response times
There’s no unified knowledge retrieval layer for employees and end users
Real-World Impact
Proven Success Stories
Healthcare Chatbot for Patient Interaction
Problem
High call volumes for appointment bookings and status updates
Solutions
Patient-facing bot integrated with EHR and diagnostic systems
Impact
70%+ queries handled autonomously in the first month
Authorization Prediction Chatbot for Appointment Scheduling
Problem
Manual backend checks for appointment authorizations delayed scheduling
Solutions
ML-powered agent that predicted authorization needs based on diagnosis and insurance logic
Impact
Reduced appointment scheduling time by 60%, minimized errors
Our Cross-Platform Development Capabilities
Agentic AI Framework
We build modular chatbots using multiple AI agents, each responsible for a specialized task.
Example Multi-Agent Setup:
- Intent Agent: Classifies user requests
- Knowledge Retrieval Agent: Fetches documents from enterprise systems
- Task Execution Agent: Performs backend actions like booking, updating, or creating tickets
- Authorization Agent: Determines if access or scheduling approvals are needed
- Sentiment & Feedback Agent: Measures satisfaction and prompts follow-ups
Multi-Channel, Multi-Lingual Deployment
Seamless deployment across web, mobile, WhatsApp, MS Teams, Slack, Facebook Messenger, and more
Support for multi-language NLP with LLMs and Azure AI Services
Integration with internal knowledge bases, CRM, and line-of-business systems
Native Desktop Apps
Bots adapt responses based on user behavior, interaction history, and context
Tailored user journeys for new vs returning users
Smart nudges and proactive notifications based on real-time data
Advanced Integration & Backend Connectivity
Integrates with EHR, ERP, CRM, ticketing systems, and enterprise databases
Secure API-level access with RBAC and token-based authentication
Azure Logic Apps or Power Automate integration for orchestration
Key Benefits for Businesses
Business Need
24/7 Support Expectations
High Call Center Costs
Multi-Platform Customer Base
Inefficient Internal Operations
Personalization & Loyalty Goals
Chatbot Advantage
Always-on conversations, instant resolution
50-60% reduction in support costs Multi-Platform Customer Base
Unified experience across messaging apps, mobile, and web
Smart bots for HR, IT, and employee onboarding
AI-trained bots that boost engagement and retention
Industries We Serve
Healthcare
Appointment scheduling, diagnostic updates, treatment plan queries
Banking & Insurance
Lead qualification, policy navigation, claims status
Retail & eCommerce
Product discovery, order tracking, returns processing
IT & Internal Operations
Ticketing, onboarding, self-service knowledge base
Education
Student onboarding, course FAQs, exam result access
Technologies We Use
Bot Frameworks
- Microsoft Bot
- Framework
- Azure Bot
- Services
- Rasa
LLMs & Agentic AI
- Azure OpenAI
- GPT-4o
- Copilot APIs
NLP
- Azure Cognitive Services
- LangChain
- Microsoft Semantic
- Kernel
Backends
- ASP.NET Core APIs
- ABP.IO
- Azure Functions
Messaging Channels
- MS Teams
- Slack
- Web Chat
Security
- OAuth 2.0
- JWT
- Enterprise-grade
- encryption
- Role-Based Access
Why Choose Us?
Deep expertise in conversational design, AI/ML, and multi-agent architecture
Real-world deployments with proven ROI across industries
Accelerated development using reusable bot templates
Enterprise-grade security, multi-channel integration, and compliance-ready design
Ongoing monitoring, training, and support post-launch
Ready to Launch Your AI Chatbot?
Let Wai Technologies help you reimagine engagement using intelligent, multi-agent bots. From support to scheduling to knowledge discovery, our chatbots are your 24/7 digital workforce.
FAQs
Yes, we offer API-level integrations with systems like SAP, Salesforce, Dynamics 365, and more.
Our bots can be deployed on websites, mobile apps, MS Teams, WhatsApp, Facebook, Slack, and other messaging apps.
Absolutely. We implement enterprise-grade encryption, RBAC, GDPR/HIPAA compliance, and regular audits.
Yes, with Azure AI and LLM-based translation models, we support multiple languages natively.
Yes. Our agentic bot architecture is designed to handle complex, multi-step logic across enterprise processes.
Let’s Build Your AI Chatbot Together
Share your goals and we’ll help you get started with the right solution